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Anyone written a utility or add-on to text msg (SMS) notify agents when a request is submitted? Edited

We recently migrated to Jira Service Desk with about 25 agents.  Was looking through the KB on notifications and did not find any references to send a notification to agents via SMS.  (Just plain SMS with maybe an embedded link to the service request. Has anyone developed an add-on or script to msg agents a notification when a request is entered instead of only notifying agents via email?

#sms #notifications #JiraServiceDesk


2 answers

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Perfect -this is what I was looking for - something someone already has working out of the box will be great.  Thanks for your quick and helpful reply!

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Answer accepted

Hello Cacile,

thats the only example that I know and it uses Twilio and to a call with issue details: 



Hope it helps.

Kind Regards,

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