We recently migrated to Jira Service Desk with about 25 agents. Was looking through the KB on notifications and did not find any references to send a notification to agents via SMS. (Just plain SMS with maybe an embedded link to the service request. Has anyone developed an add-on or script to msg agents a notification when a request is entered instead of only notifying agents via email?
#sms #notifications #JiraServiceDesk
There are multiple apps in the marketplace that can send sms messages on issue creation:
thats the only example that I know and it uses Twilio and to a call with issue details:
Hope it helps.
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event