We've created a new request type that we currently have hidden from the portal. I was able to get the direct URL to that request type, but it seems that when we send it to our customers they get a "The request type you are trying to view does not exist" error.
Is there any way around this?
Hey @Canada Drives
I am guessing you got the link from clicking view request while editing the request type. Unfortunately that does not work on the portal. If the request type is hidden, it can only be used via the backend, not on the customer portal.
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