We have a customer with 10 members and we have provided them our portal to raise the request but the User/customer wants to see all the requests which were raised by their team members including him.
I tried to go to All requests and selected their any status and created by anyone but not able to a single request as well, can you please help me out here.
Please find the attached png file for the same
do you have the permissions set to share? Projects/Project settings/Customer Permissions (see below) and do you have an Organization defined w/ all members of that org in the Organization?
You need to add an organization to your project. To this organization you add your customers. You can now share the requests with the organization and all related customers can see these requests.
Hi @Yogesh Mude,
in your project you go to your "customers" in the menu. In the right upper corner you can find a button called "add organizations". After adding a new organization you can add your customers to it.
You can find more information about organizations at the Jira Service Desk Support page.
The ticket reporter is able to share each ticket afterwards in the customer portal. There should be a share button in the ticket view where the reporter can select the organization to share with.
Unfortunately as far as I know they have to do this one after another for every single ticket which is not shared by now.
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