Hello @Gopu Nair
Please make sure the users you are adding are part of any of the groups, roles, or users listed for the Assign Issues section. They will need this permission (assuming they already have permission to the application) to be able to get tickets assigned to them.
Let me know if this answers your question.
Hi @Gopu Nair ,
Welcome to the community.
You can do so by giving the new users permission to be assign able users in your project.
You would usually do this by adding them to a role with this permission, usually the Service Desk Team role in a Service Desk Project for example.
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