I've recently started using service desk and have created some relevant request types, one being a "System Down". On the "confirmation" page of this request type (i.e. after the issue has been submitted), i'd like to display a message saying something like "If you've not had a response within 15 minutes, please call ..........". I don't want the message to display on any other request types used - just the System Down one.
Is this possible please and if so, any help would be appreciated.
Thanks a lot
If you're looking for more customizable solution for communication with Service Desk users, we have an app for that:
It's useful, when you often need to communicate changes in the process etc.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you! ...
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