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Add text on issue created page

Hi all

I've recently started using service desk and have created some relevant request types, one being a "System Down". On the "confirmation" page of this request type (i.e. after the issue has been submitted), i'd like to display a message saying something like "If you've not had a response within 15 minutes, please call ..........". I don't want the message to display on any other request types used - just the System Down one.


Is this possible please and if so, any help would be appreciated.

Thanks a lot

3 answers

1 accepted

0 votes
Answer accepted


You could use the Automation function to add a comment to the request.  This will then display on the portal as well as notify the user.


Hi Susan

Thank you so much for this, and for replying so quickly.

Perfect solution. Much appreciated


Take care

If you're looking for more customizable solution for communication with Service Desk users, we have an app for that:

It's useful, when you often need to communicate changes in the process etc. 

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