Add text on issue created page

[richard_simmonds]

Hi all

I've recently started using service desk and have created some relevant request types, one being a "System Down". On the "confirmation" page of this request type (i.e. after the issue has been submitted), i'd like to display a message saying something like "If you've not had a response within 15 minutes, please call ..........". I don't want the message to display on any other request types used - just the System Down one.

Is this possible please and if so, any help would be appreciated.

Thanks a lot

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi,

You could use the Automation function to add a comment to the request.  This will then display on the portal as well as notify the user.

Susan

[Krzysztof Daukszewicz [CoreSoft Labs]]

If you're looking for more customizable solution for communication with Service Desk users, we have an app for that:

https://marketplace.atlassian.com/apps/1220355/announcement-feeds-banners-feedback

It's useful, when you often need to communicate changes in the process etc. 

[richard_simmonds]

Hi Susan

Thank you so much for this, and for replying so quickly.

Perfect solution. Much appreciated

Take care