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Add description field to first JSD ticket.



I would like to add the description field to the ticket logging screen:

SCreen 1.jpg


Currently, users are logging a service desk request, and typing the entire call into the Summary field. Is there any way to add the description field to this screen?


1 answer

0 votes
Jack Community Leader Sep 12, 2019

if you are an admin of the project go to project settings > request types and click "edit fields" for each Request type where you want description. In that screen click the "+add field" and add Description. Make it required if you wish and drag/drop where you want it to appear in the form. If you don't see Description under the add field then you need to first add it to the create screen - project settings > screens and edit the appropriate screen.

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