Add attachments to service desk issues for existing issues

[Todd Winton]

Currently, our service desk customers can add attachments when an issue is created.  However, a customer cannot add an attachment after the issue is created.  How can we resolve that?

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Todd,

Your customers should be able to add attachments.  BUt they should start by hitting "Add comment" and then they can drag and drop in attachments.

hope that helps

Susan

[Todd Winton]

Thanks Susan