Hi @Lotus Support ,
Within the native Jira Service desk code, there currently is not a way to do this. But there is an existing feature request for this functionality in JSDSERVER-4642
It might be possible to use a 3rd party plugin to Jira to extend the current functionality of this a bit. In a quick search I found a few different plugins that might have this ability, for example: Jirassimo Email Reminders Notifications seems to have this ability. There might be other solutions in the Atlassian Marketplace as well.
This is Also one of the plugin u will expose this u will get email notification
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