Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Add a custom field to customer notification Edited

Is it possible to to add a custom field to customer notification email in service desk?

(Service Desk Jira project: Project settings/Customer notification)

1 answer

0 votes

Hi @Lotus Support ,

Within the native  Jira Service desk code, there currently is not a way to do this.   But there is an existing feature request for this functionality in JSDSERVER-4642

It might be possible to use a 3rd party plugin to Jira to extend the current functionality of this a bit.  In a quick search I found a few different plugins that might have this ability, for example: Jirassimo Email Reminders Notifications seems to have this ability.   There might be other solutions in the Atlassian Marketplace as well.


This is Also one of the plugin u will expose this u will get email notification




Hi Venkatesh, 

we have plugin Email This Issue.

But I cant use  them to configurate mail in Service Desk Jira project: Project settings/Customer notification/Approval required.

Or I dont know how?

Tnx for help.



Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Mindville Insight users, we need your help! (there might be swag involved)

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you!  ...

276 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you