I am wondering if I could partition the JIRA Service Desk customer portal to add Activity Streamer with the latest knowledge base articles. This would be great so our users can see that a knowledge base article has already been done for the issue they wish to submit.
Thank you so much for getting back to me. I was thinking something like this:
2015-03-25 11_56_08-Fugro Survey Division Helpdesk - Service Desk.jpg
As our users would most likely be entering/looking the same issues that has already been recently entered or updated. It would be great to have a feed that shows it is already there and they don't have to search for it.
Yes, the search bar is always a good functionality. But as you know people are lazy and don't necessary write the correct keywords for what they actually want, especially if english is their second language. Having a live/up to date of what is trending or recently added would be a great benefit for our customers. I suppose they (the customers) could configure their settings not to have the feed.
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