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Active directory sync problems

Justin W Culbreth

I have set up an Active Directory server directory to sync with (Read Only w/ Local Groups) - I can disable/re-enable the directory under user management, trigger a sync, and all users will appear (approximately 350).

However the users will disappear every time, sometimes this happens immediately, sometimes it may take five minutes.

I have noticed that once I have used an account from my active directory (as an issue reporter) it is added to the internal directory. However shortly afterwards, the username gets crossed out and has "(inactive)" listed underneath it.

EDIT: I am trying to sync up my users as customers only. That way they are able to log into the customer portal with their AD credentials, and I don't have to send them an invitation.

SETUP:

JIRA Service Desk 3.14.0

JIRA Core 7.11

Running JIRA on-premises (Windows Server 2016) connected to a separate database server running Server 2012 with SQL 2014.

Accepted answers

Justin W Culbreth

I ended up disabling the AD user directory I created, and created a new LDAP directory. Everything is now working as it should.

All comments

Moses Thomas_08kyb0

@Justin W Culbreth

Have you Created groups in active directory /LDAP in which users will belong to in oder to be able to access jira SD (for example active_jira_users, active_confluence_users), application access must also be configured in your Jira SD server using these groups

Best!

Justin W Culbreth

I am currently using the "domain users" AD group - I did try creating a separate group (i.e. Jira users) but I ran into the same results.

I have also assigned the accounts (within the AD group) the "service desk customer" role within the project.

The problem is that the accounts disappear shortly after I go through and grant them permissions.

Moses Thomas_08kyb0

@Justin W Culbrethhave you configured the same group in AD to be in application access in your JIRA SD if yes then it should synchronize without any issues and user should not disappear because they are in this group in AD.

Justin W Culbreth

The AD group that all of my users belong to is listed under the "Service Desk Customers" role for the project -

Justin W Culbreth

I ended up disabling the AD user directory I created, and created a new LDAP directory. Everything is now working as it should.

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