Accounts that are created from email

I have setup email to ticket and the auto-creation of JIRA accounts.  What level access to these automatically configured accounts receive?  Is there a license required for these users?  I'm assuming they just receive a customer license, which would mean there is no additional fee, but I wanted to make sure before implementing this with my company.

1 answer

0 votes

Hi Jake,

Basically, there are two different ways to set up public signup in Cloud. You can do that through JIRA Service Desk or through JIRA's user management. If you have set this only in Service Desk, then a license won't be required and the users will be customers. However, if you have set this through JIRA user management, the user created will use one of your licenses.

Hope this helps.




Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

1,186 views 10 13
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you