A client had noted down the email@example.com email from one of the notification messages that was sent out, thinking that this was our support email address. However when attempting to contact us through it, no ticket was created when they did so. As far as I can tell, their has simply been lost.
Are we able to control the behaviour of emails that come in to the jira@... address, so that tickets will be created, or at least have the client notified that they should use the proper one?
I have attempted changing the notifications address under Project Settings > Summary, but this only resulted in emails failing to be delivered.
Thanks very much.
Email address is defined in the Email requests section under project settings.
It has to be an email address you have access to (you know username and login),
For outgoing emails, you can change the email address that sends the notifications, it's under System settings -> Mail -> Outgoing Mail
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs