It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

mail en double Edited


le contenu de mail de notifications apparaît en double .

Et pourtant l'apercu en configuration est nickel mais pas le rendu 


Pouvez vous m'apporter r une solution rapide 





1 comment

Hi there, 


This is often caused by timeouts from the mail server and can be seen the Jira logs, if they're accessible to you. 


Check out: and try increasing your timeout settings. 


This is usually what's happening when you see double notifications. 





 dans le meme mail , j'ai la notification en double voire copie écran.




That's really weird! 


Since you're using Jira Service Desk Cloud, I'd reach out to the support team at to see if they can look at your configuration to say why this is happening. 


Or take a look at the customer notification settings and look at the previews to check that they look as expected and it hasn't been manually added twice:


Thank but I have resolve it .


Log in or Sign up to comment
Community showcase
Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

157 views 0 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you