I have multiple customers we provide systems support to. I receive system alerts into Jira via email, and create tickets. I have Organizations which each have their own email sending alerts to Jira. In addition, I plan to have a customer portal for each. I believe/assume I can leverage Organization to keep my customers and related issues separate.
1) Should I set up one project for multiple customers, or a separate project for each? The resources working on the tickets are the same either way, at this point. My thinking is that one project would be easier to maintain; however, what are the things I should consider?
2) Similar question for automation. I am creating automation rules based on the subject line and in some cases, the body of the email. The logic applies to all customers, with some slight variations. Should I set up one big rule with multiple if then's, or separate rules?
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