Is anyone using a BI tool to integrate to Jira Service desk for dashboards and doing "real time" SLA reporting? I am looking at the underlying fields (listed below) for "Time to Temp Resolution" and am trying to figure out how often they are updated / what triggers the updates.
If you have other suggestions on fields to use please let me know - I am just learning the data model.
1. Time to Temporary Resolution_ongoingCycle_breached
2. Time to Temporary Resolution_ongoingCycle_elapsedTime_friendly
3. Time to Temporary Resolution_ongoingCycle_remainingTime_friendly
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