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How to copy the user updates automatically from the main ticket to linked issue.

In the service desk queue, there is a ticket which is raised by the client and we will be creating a linked issue for our internal use. As of now if the client made an update we are copying it manually and pasting it in the internal ticket. I wish to automate that process. Could someone please help me on this. 

 

1 comment

Hi Vijay,

You can make use of plugin called "Field Sync".

@Prashant 

Thanks for the quick response, I believe that plugin is available for the server, will that work for cloud as well 

@Jai_Vijay 

Could you please check "Issue SYNC - Integration for jira" plugin which support for cloud.

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