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How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community,

Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productivity built into our DNA (we hope you’ve noticed), especially with recent feature releases around bulk actions and queue sorting to make agents' lives easier and SLA calendar improvements for admins. As we build new features, our team is always thinking about:

  • how can we make it easier for customers or employees to get answers so they can get back to work faster?

  • how can we make it easier for agents to respond to more tickets?

  • how can we make it easier for admins to set up their organization for success and manage their instance?

Because our focus is keeping work flowing, we also are committed to keeping Jira Service Desk flexible so that it can adapt to however your team works. What that means, in reality, is that customers like you all have found countless different ways to configure and use Jira Service Desk to set your teams up to achieve peak productivity.

We’re eager to hear your stories, comments, thoughts, and feedback about productivity in Jira Service Desk:

  • How does Jira Service Desk help your teams (customers or agents) be more productive? Any specific features that are your favorites?

  • What have you noticed changing in how our teams operate since you started using Jira Service Desk?

  • If someone came to you for guidance, how would you recommend they use Jira Service Desk to achieve maximum productivity?

  • What tips and tricks have you figured out that make it possible to work more efficiently with Jira Service Desk?

1 comment

Jira service desk is nice to use. Lacking cloud only features like anonymous access and widget are deal breakers. 

It would be nice if the service desk editor can provide bare minimum formatting like bold or code. 

I could go on.... We keep submitting tickets as suggestions which are more helpful to see how other teams suffer the same way. Atlassian is rarely introducing new features in server.

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Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

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