Automatically remove and ignore unwanted text or attachment files in tickets created from emails

Hi,

Problem

Each time users that send emails to a designated mailbox from which Jira retrieves them in order to create new tickets or add comments to existing ones usually contain footers with company's logos, marketing imagery or some standard text. All these attachments are autiomatically added to tickets into file attachments therefore cluttering important content.

 

Goals / solution

Could we have an option to create filters or a new option in Jira's ticket that allows to remove existing and ignore future content or attachments files in newly retrieved messages? Ideally in files attachments one would click option and select "Remove and ignore" or have a dedicated feature to manageme ignored files and text content that is being removed for each email message going into JIRA. This could be global, per project or even per ticket etc.

 

I have created two tickets from different options thinking they'd be separate for JIRA Core and JSD but they ended up in the same place:

https://jira.atlassian.com/browse/JSWSERVER-16262
https://jira.atlassian.com/browse/JSWSERVER-16263

0 comments

Comment

Log in or Sign up to comment
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

328 views 7 20
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you