It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Attachments are not showing up in Outlook from JIRA Comments

I recently upgraded the Jira 7.10.0 and JSD 3.13.0.  I am using Automation rules for my custom notifications to the customers.  If i attach a file or paste a screenshot into the comment or even attache an image to the ticket the customer is not able to see the attachment in the notification email. All they see is just some markup text.  Below is one of the notifications i was testing with.  Is there a fix for this or a workaround?


From: []
Sent: Tuesday, July 10, 2018 4:41 PM
To: Azimir Hotic
Subject: ARDD-42: test from the portal 5 Has been updated with a comment


Hello Azimir Hotic,

Your ticket ARDD-42 has bee update with a comment. Please see below for more Information.


Testing how well the image attachment is 


Thank you,
Azimir Hotic
AR Department

1 comment

Did you get the solution on this?


Log in or Sign up to comment
Community showcase
Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

186 views 0 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you