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How to create delivery ticket along with all/selected fields?

I'm New Here
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Oct 27, 2023

So I've been trying JPD and so far it helps a lot narrow down the priority ideas.

During the brainstorm, I use "Impact score" and I may add some custom fields to categorize the ideas, let's say it's "Product".

However, when I already have some ideas that is ready to be pushed to Jira Software, I found that the only auto-filled field is "Summary". How about "Impact score" or "Product" field that I spent many hours to categorize and do the weighting ?

It's weird that from JPD -> Jira Software the Idea/Issue informations are disconnected. And the only way I can retrieve is to click the linked idea, which redirects to another page.

I've tried automations but it doesn't seem support automation between 2 worlds: JPD & Jira Software.

So far, my solution is to create custom field in Jira Software and marks it as "required", so that when I create a delivery ticket from JPD, I need to manually "re-define" the field with the existing value in JPD.


Please your guidance.



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Automation for Jira absolutely supports pushing information from JPD ideas to Jira Software issues. This is a good place to start: 

Some key tips: 

  • use the link type “implements” as a condition to narrow the search down and/or
  • use an advanced compare condition to confirm the destination issue type is an idea
  • take note of the date field advice further down on the above link, it’s far more complicated than would be expected!
Hermance NDounga
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 27, 2023

As Alevia mentions, it's possible to do it, as long as your fields are not unsupported type (formula, vote view full list here) . 

We also released some templates so i suggest to use :

  • When delivery ticket is created → Copy description from idea"

and tweak it according to what needs to be copied over. 

Rohan Swami
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 02, 2023

Hi @Arnold we're working on some solutions to this problem at the moment. Would you like to book a Zoom call with me on Calendly so that we can incorporate your feedback in our solution?

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