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Hi, after our product team reviews requests from their JSM project, based on a status, we trigger an automation to create an Idea in their JPD project.
It creates the JPD successfully
Fields like Summary and Description are being added correctly in the JPD item
What doesn't work?
Unable to sent custom field values to the JPD field which has the same exact name - why is this?
We want to give our customers a friend form, hence we are using JSM (as it was suggested in other posts) and then create an JPD Idea from the JSM request with relevant field information. This doesn't seem to work well. How can I resolve this? Any ideas?