The value I enter in a global field deletes itself automatically

[Alicia Martínez García]

The value I enter in a global field deletes itself automatically. Is anyone else having this issue? Any idea what's going on?

Thanks in advance.

[Bill Sheboy · Accepted solution]

Hi @Alicia Martínez García -- Welcome to the Atlassian Community!

Do you mean if you enter a value to a global field for a JPD Idea it is cleared, or...

That when you add a global field to the configuration for an Idea, the configuration does not add the field?

If it was the first case, please look at the issue history to see what is clearing the value from the field.  This could be from an automation rule, addon, or other cause.

Kind regards,
Bill

[Alex Spence · Accepted solution]

Hi Alicia, I'm Alex an Engineer from the Jira Product Discovery team. Sorry to hear you're experiencing this issue.

Would you mind raising a support request so that our team can look into this for you?

[Tanguy Crusson]

@Alicia Martínez García to raise a support ticket: 

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