Product Discovery Handbook

[Katja Arendt]

Hi :)

I was watching the video from Tanguy C. where he described the process etc. of JPD development. 

Here the link to the video: 
(10) How we created Jira Product Discovery | Atlassian Presents: Unleash - YouTube

At Minute 32:09 he mentioned a Product discovery handbook which will be released soon. 

I was wondering if it is already available or where I can find that? 

[Tanguy Crusson]

Hi Pete, I'm not sure why you aren't able to raise a support ticket, that's weird. Let me ask the support team. 

In the meantime, you can raise a support ticket directly from JPD:

- Left sidebar: Give feedback

- Select "get help from the support team"

That will create a ticket with support. 

Before you do, it might be good to look at the following first: https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Read-this-if-you-re-a-site-administrator-and-just-added-Jira/ba-p/2385379

Usually it's about a group having product access, or because you have trusted users. 

[Tanguy Crusson]

Ha, @Barbara Larioli got there before me 🙂

[Barbara Larioli]

Hi Pete, 

First of all, I am sorry for the inconvenience. 

One reason I can think of why you can't create a support ticket is that you might not have permission to do so.

➡️ This page explains in detail who can open support tickets and explains the possibilities you have: https://confluence.atlassian.com/support/eligibility-for-support-tickets-for-atlassian-cloud-979419943.html

In conclusion, for now, I recommend reaching out to one of your Billing/Technical contacts and asking them to open a ticket to address the above-mentioned issue to our Support team.

I hope this helps!