Embed Jira Product Discovery idea collection into any website

[Christian Happel]

Hi,

why isn't it possible to create an issue collector in Product Discovery, in the same way you can do it for regular Jira projects?
This way I could embed this directly into our product and let discovers submit their own ideas directly into a JPD project.

[Hermance NDounga · Accepted solution]

Hello Christian, 

Jira Product Discovery has been tought as a product for product manager and help them create a curated product backlog. In that sense, it has not been designed so anyone can raise any idea, not being aware of any of the rest of the idea you already have in the backlog, or not knowing anything about company goals etc.. 

That's why at the beginning, only licensed users (usually, Product Managers) had the the possibility to create ideas - to make sure the list of ideas is clean, manageable, easily understandable by product stakeholders, etc. 

Then thanks to our customer feedback we realized Product Managers wanted to have other functions to be able to add ideas - specifically roles that are customer facing: Sales teams, support engineers etc. And that's why we introduced the contributor role, and let unlicensed users to create ideas. But still they can read other ideas, avoid duplications, are aware of the company goals etc.. 

And with the time, we received some feedback from customer that they would like to have all their customer being able to create ideas. 
As the Jira Product Discovery team, we are using Jira Product Discovery and we do use Jira Service Management to achieve this. Everyday we receive dozens of new ideas, and we prefer to keep them in Jira Service Management until we are able to correctly classify them and attach them correctly to the existing idea - keeping our Jira Product Discovery project clean where we can prioritize based on criteria and build a product roadmap, and not just another place where feedback comes to die. 

Our head of product explains this well in this webinar (check min 19). 

However, with the introduction of the stakeholder role, we are revisiting this opinion and we might change it ;) but you have the (long) reason why there are no issue collectors in Jira Product Discovery at the moment, and if we would introduce something similar, we would still want to make sure that Jira Product Discovery remains the place where PMs can build their product roadmap and not a feedback collector tool. 

Best Regards,
Hermance
Product Manager @ Jira Product Discovery

[Christian Happel]

Thanks Hermance for the explanation!

We are using Jira Service mgmt already for support tickets as well.
I'm still looking for an easy way for customers to submit ideas, see other customers' ideas and vote for them, and then manage them downstream in a roadmap (Jira plans for us) and a backlog within a dedicated development team.
JPD seems to be one of the puzzle pieces in this scenario, but not fully integrated yet. I'm actively monitoring what you will come up with in the future. 

I also only realized last week that it was possible to just embed a collector of any development Jira project into a website.

[Jens Schumacher - Released_so]

@Christian Happel would love to have a chat. We are exploring how we might be able to make this process simpler. Feel free to get in touch directly via jens at released.so 

[Lucas Modzelewski _Lumo_]

Maybe it relates to the fact that in JPD licensing is based on creators - who can create new ideas. 

Maybe this can be covered by some JSM portal, then add some layer of approval of idea then some automation to change the reporter/creator and creating it in JPD with JSM ticket as 1 of insight? ^^

[Christian Happel]

Yeah, maybe.

An automation would be possible of course, but it's so complicated while it could be so simple.

[Lucas Modzelewski _Lumo_]

Here is a great (& fresh) example from @Axel Sooriah : https://community.atlassian.com/t5/Jira-Product-Discovery-articles/How-to-Creating-an-idea-intake-process-with-JPD-and-JSM/ba-p/2777882#U2777914