[How-to] Creating an idea intake process with JPD and JSM

[#1]

In this video, I'll show you how to create an efficient intake process using Jira Service Management (JSM) in conjunction with Jira Product Discovery (JPD).

I'll explain how to provide transparency to issue reporters by tracking the progress of their issues through the discovery cycle.

You'll learn how to:

• Set up an automation rule to create ideas in JPD for issues raised in JSM.
• Use automation rules to sync issue progress between JSM and JPD.
• Ensure that the status updates in JPD are reflected in JSM to keep all stakeholders informed.

By the end of the video, you'll have a clear understanding of how to integrate JSM and JPD for seamless issue management and enhanced transparency.

[Łukasz Modzelewski _Lumo_]

Great showcase @Axel Sooriah !

I was doing something similar manually, with some extra rules eg. if I knew we won't be doing something in the nearest future: I was resolving JSM tickets, with 'roadmap' resolution, just to keep JSM views a bit cleaner, but still to be able to get back to customers interested in given feature :) 

[Abhinav]

1a