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Frequently asked questions - about the beta program (licensing, etc.)


Is Jira Product Discovery included in my Jira Software license?

No, Jira Product Discovery is a stand-alone product.


Is Jira Product Discovery here to stay?

Jira Product Discovery Beta is currently part of Point A, where Atlassian incubates new products. We are already seeing great feedback and adoption from early adopters in the private beta and alpha versions of the product and believe we are onto something very valuable for our customers. We are dedicated to continuing to improve the product now and long into the future to create the most valuable and powerful product management tool in the market. However, should Jira Product Discovery not find product-market fit, users will not lose their data. JPD projects will simply be converted into a kanban or scrum project in Jira Software.


What levels of support are available for Jira Product Discovery Beta?

Support for Jira Product Discovery Beta is provided by the team building the product, like most Point A products. We do this so we can stay close to customers and continue to iterate fast. We strive to be timely in answering questions and listen intently to feedback to make changes in the product.

Once the product moves from Beta to GA, the support will be provided by the Atlassian Support organization as with our other Jira products (ex. Jira Software, Jira Service Management).


What happens when Jira Product Discovery graduates from Beta and becomes Generally Available (GA) - will the projects be converted to GA or will they be removed?

Once Jira Product Discovery graduates to GA, your projects will work exactly as they did during the beta and you won’t need to do any kind of migration. We will communicate early and often when that change is coming.


How much will Jira Product Discovery cost when it becomes GA?

A: All users of Jira Product Discovery are subscribed to the free version of the product until a paid version is available. The no-charge evaluation period is temporary, however, we will communicate well in advance any pricing changes that are coming. Should you have any questions about beta versions of Atlassian products, please refer to the Cloud Terms of Service.



Hopefully we can learn some pricing details or directions soon, as it is holding us back to fully 'commit' on the tool. We currently are refraining from actually starting to use it on scale, because we don't want to be forced to rebuilt in a different project. 

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Agreed, even a pricing assumption would be helpful since the cost of Jira portfolio and Jira work are so different.  A cost similar to portfolio would not be possible for us.

Like # people like this

Same here. We love it. However we want to understand the licensing model. Also, if we create any data ... even if we do not sign up, will the data remain available? will this app also have the 10 user free limit? thank you

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Is there a link to the privacy and terms and agreements we agreed to when signing up for the beta?

Agree with other comments, disclosure of a pricing model is currently holding us back from progressing any deeper from existing roadmapping tools.

It would be also good to understand if we can provide restricted access to this component once released as only a smaller handful of users will use this compared to jira. Having to pay for the 50 odd users in Jira for something not everyone will use has always been a major pain.

Like sharon_prajzner likes this

Same here.... i've played around with it and it ticks all the boxes and feel this will add a great deal of value. We have a alternative tool, but I really don't want to migrate without having an indication of the pricing model.  

Is there an option for an organization to accept the "Early Access Program terms of service" on behalf of all users instead of each individual needing to accept these?

We love it.

However we want to understand the licensing model and any cost relation.

I see above the same has been mentioned, but no response.

We need more detailed information. Our users are keen on using the product, but management wants to know the implications on licensing and cost.



Seems logical that this would be included in Cloud Premium unless there is a significant increase in functionality. 


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