Warning on Jira mobile App (Android): Failure opening project. Try again later or contact your adm

[Heiko Meng]

Hi,

we are using Jira Cloud.

We changed the issue permissions on the project and issues are working as expected via browser. Every logged in user can open the project/Board and see the issues permitted.

But if we use the Jira app on android, we get a warning: Failure opening project. Try again later or contact your admin (translated from German).

Does anyone have an idea? Thanks a lot!

Cheers, Heiko

Update: If I go to issues --> all issues I can see the permitted issues and open it.

But still no way to open the issues Board via app!

[Heiko Meng]

Hi @Hannah McKenzie , thanks for the fast reply. Without any changes from our side it suddenly worked 48 hours later trouble-free.

Thanks a lot!

Cheers, Heiko

[Hannah McKenzie]

Good to hear! Happy to help.

[Hannah McKenzie]

@Heiko Meng if you provide your user ID or cloud ID, our team can investigate the problem for you.

[Hannah McKenzie]

Hi @Heiko Meng, thanks for reaching out. Were you able to see the issues/open the project on Android before the permissions changed?

[Heiko Meng]

Update: If I go to issues --> all issues I can see the permitted issues and open it.

But still no way to open the issues Board via app!