Connect to Jira Cloud with two different Android smartphones

[Nico Gerstner]

I created a Jira cloud instance and I'm able to connect to it with the Jira Cloud App for my Android phone. However, my colleague is not able to connect, as he is always promted to create a new instance.

How can he join my instance on his Android device?

Note: On his computer, he has full access to the instance using his browser

[Mindaugas Dūda · Accepted solution]

Hello @Nico Gerstner 

Since your colleague has access on his desktop pc we assume that Jira instance configuration is correct.

I suggest opening Android app and on the top left clicking on his initials badge:

1. Double-check if the email address is correct;
2. If yes, click "switch site" button under the email and he should be able to select your Jira instance.

Let me know If this works.

Regards,
Mindaugas

[Nico Gerstner]

Thank you for your answer! Maybe I am stupid right now, but I can't see an initials badge (See Image). If he presses the x in the top left corner, there ist Just a Login again.

[Mindaugas Dūda]

It looks like the app is forcing to create a Jira Cloud site. I would advice your colleague to create Jira Cloud site (this is fine, it is free and it is nice to have as a sandbox for testing/learning purposes). After creation of Jira Cloud site he should be able to see his initials badge in the top left screen and then after clicking on it there will be option to switch the sites. Remember to use same e-mail address as the one he is using on your Jira site.

Let me know if this is working.

[Nico Gerstner]

Thank you for your answer! It works now

[Mindaugas Dūda]

Happy to hear this!

[Ndane Elisha mankaa]

Hello @ Nico Gerstner  please can you add me to your group please im new and willing to learn thank very much i appreciate learning with you .