Along with all other uses, we use JIRA as our IT helpdesk system.
Currently, users are able to reopen a case anytime, even years old cases
I would like to make a change so that along with other requirements - A workflow cannot transition if it's been more than 7 day since closure.
Thanks for taking the time trying to help, it is much appreciated.
Just wanted to update what I have eventually done:
Since I am no script master, I used the JQL query function of script runner with the following query:
"status in (Resolved, "Closed With No Resolution", Closed) and status changed AFTER -7d"
I used this as a condition for the "Reopen" workflow transition and it worked perfectly.
add a workflow condition. If you have scriptrunner it is pretty easy, if not, a little bit more work.
Code should be pretty straight forward though.. Create a timestamp 7 days in the past, compare that the the RESOLVED date. Or add 7 days the the resolved date and compare that to current date.
Someone else has previously answer this question and supplied the code required.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs