how to prevent users from reopening a case if it's been more than 7 days since closure

Hi Guys,

Along with all other uses, we use JIRA as our IT helpdesk system.

Currently, users are able to reopen a case anytime, even years old cases
I would like to make a change so that along with other requirements - A workflow cannot transition if it's been more than 7 day since closure.

Any advise?
Thanks

3 answers

1 accepted

This widget could not be displayed.

Hi guys,

Thanks for taking the time trying to help, it is much appreciated.

 

Just wanted to update what I have eventually done:

Since I am no script master, I used the JQL query function of script runner with the following query:

"status in (Resolved, "Closed With No Resolution", Closed) and status changed AFTER -7d"

I used this as a condition for the "Reopen" workflow transition and it worked perfectly.


Thanks again!

Assaf

This widget could not be displayed.

Hi Assaf,

yes workflow condition is the simplest solution here.

You can use script condition. E.g. install Old version of Script Runner plugin (it is for free)

In 5 minutes you will be able to set this condition using powerful Script runner plugin.

This widget could not be displayed.

add a workflow condition.  If you have scriptrunner it is pretty easy, if not, a little bit more work. 

Code should be pretty straight forward though.. Create a timestamp 7 days in the past, compare that the the RESOLVED date.  Or add 7 days the the resolved date and compare that to current date.

 

Someone else has previously answer this question and supplied the code required. 

https://answers.atlassian.com/questions/280704

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

194 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you