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how to prevent users from reopening a case if it's been more than 7 days since closure

Hi Guys,

Along with all other uses, we use JIRA as our IT helpdesk system.

Currently, users are able to reopen a case anytime, even years old cases
I would like to make a change so that along with other requirements - A workflow cannot transition if it's been more than 7 day since closure.

Any advise?
Thanks

3 answers

1 accepted

1 vote
Answer accepted

Hi guys,

Thanks for taking the time trying to help, it is much appreciated.

 

Just wanted to update what I have eventually done:

Since I am no script master, I used the JQL query function of script runner with the following query:

"status in (Resolved, "Closed With No Resolution", Closed) and status changed AFTER -7d"

I used this as a condition for the "Reopen" workflow transition and it worked perfectly.


Thanks again!

Assaf

Hi Assaf,

yes workflow condition is the simplest solution here.

You can use script condition. E.g. install Old version of Script Runner plugin (it is for free)

In 5 minutes you will be able to set this condition using powerful Script runner plugin.

add a workflow condition.  If you have scriptrunner it is pretty easy, if not, a little bit more work. 

Code should be pretty straight forward though.. Create a timestamp 7 days in the past, compare that the the RESOLVED date.  Or add 7 days the the resolved date and compare that to current date.

 

Someone else has previously answer this question and supplied the code required. 

https://answers.atlassian.com/questions/280704

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