Along with all other uses, we use JIRA as our IT helpdesk system.
Currently, users are able to reopen a case anytime, even years old cases
I would like to make a change so that along with other requirements - A workflow cannot transition if it's been more than 7 day since closure.
Thanks for taking the time trying to help, it is much appreciated.
Just wanted to update what I have eventually done:
Since I am no script master, I used the JQL query function of script runner with the following query:
"status in (Resolved, "Closed With No Resolution", Closed) and status changed AFTER -7d"
I used this as a condition for the "Reopen" workflow transition and it worked perfectly.
add a workflow condition. If you have scriptrunner it is pretty easy, if not, a little bit more work.
Code should be pretty straight forward though.. Create a timestamp 7 days in the past, compare that the the RESOLVED date. Or add 7 days the the resolved date and compare that to current date.
Someone else has previously answer this question and supplied the code required.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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