Unable to create sprint


I am the board admin, project admin. Even after that my "create sprint" option is inactive.

Please let me know how to activate the option.


Ipsita Dash

3 answers

1 accepted

2 votes
Accepted answer
Jeremy Atlassian Community Champion Jun 09, 2017

Dear Ipsita,

What version of JIRA are you using?

What Tarun stated above is indeed true, yet this is not the case for all versions of JIRA.

Friendly Regards,

Jeremy Mooiman

Hi Jeremy,

I am using 7.2.9 version.


Ipsita Dash

Dear Ipsita,

Indeed quite a new version that has the ''Manage Sprint'' permissions. Are you a jira administrator on the environment itself? If so, try to find the ''Permission Helper'' on the right search bar or in quick search.

You can give a Issue number that is in the project you have a problem with and see if you have the ''Manage Sprint'' Permission.

  1. Choose Issues
  2. Click Permission schemes.
  3. Click Permission helper.
  4. Enter the following details:
    • Your username
    • The issue key of the issue in the project you do not have Manage sprint acces to.
    • The project permission that you want to check, Manage sprint.

Friendly Regards,

Jeremy Mooiman

0 votes
Tarun Sapra Community Champion Jun 09, 2017

Hello Ipsita,

Please make sure that in the project's permission scheme you have the "Manage sprint" permissions.

If the board uses issues from multiple projects then for all those project's permission scheme you need to have the "manage Sprint" permission in the permission scheme and not just the board or project admin.

Hi Tarun,

I have "Manage sprint " permissions.


Ipsita Dash

Ipsita, did you find a solution for this because I am facing the exact same issue as well

I thinks Ipsita worked out how to check they had permissions for all projects the board *might* include.

I am having exactly the same problem;

thanks to the answer above I checked the permission helper and the response was that the user does have Manage Sprints permission ... yet the button is still grayed ... grrrr

For all the projects the board might include?

Yes Nic, for all the projects that the Board might include ... I just did check personally one by one, even those that did not have any issue in the backlog as of now.

And I even think that the previous system admin just used the same permission scheme for all projects, thus it should not be an issue ... 

Still confused ... ;-)

@gianfranco franceschi and @Leena Bakshi,  did you include "not in (Projects list) in board Filter Query. If you include "not in" project list,  you should give admin permissions for all projects except not in. Please double check your filter query board -> configure. 

>think that the previous system admin just used the same permission scheme for all projects, thus it should not be an issue 

That's not true.  What happens if the permission scheme says "manage projects: role (p-admin)"?  A user might be in the role in project 1, but not in project 2.  Same scheme, different user access.

Two more questions to investigate:

Could you try simple brute force on the board filter.  Where you have JQL for "<some clauses> order by rank", change it (temporarily!) to "Project = <main project on board> AND (<some clauses>) order by rank".  Check if you still have no admin.

Could you run a filter for "sprint = x ", where x is the current sprint if you have one, or the previous sprint if you do not.  Are there any issues listed outside the projects of interest?

Hi Laxmi, Hi Nic, 

thanks a lot for your hints, I've been able to solve the problem by modifying the filter, and thus restricting the number of projects included in the board. 

Now all Scrum Masters can start, stop, and create Sprints.



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