Problems during CSV import in JIRA

Hi Everyone,

we face a blocking problem during CSV import. Our fields in the CSV file look like this:

summary, description

Test1, Description1

Test2, "Description2:*first row

* second row

* third row"

The import fails - at least the first issue (Test1, Description1) were imported but the second were not. We prepared the csv as in the documentation: the description contains more lines were included between " ". What did we do wrong? We used ALT+ENTER for line breaks in the csv. Is that the problem? Should we put each new line of the description into new row in the csv??

We use comma as delimiter in the importer.

 

Could you please help?


Thanks in advance!

 

 

 

1 answer

Multi-line descriptions should not be an issue in a CSV import. What does normally tend to make the CSV import fail is one of two things - special characters (like &) and hidden formatting. What you can do if the description does not contain any special characters is to copy the description, paste it into a basic word app like Notepad (as it will strip any special formatting out) and then paste that into the CSV file and try again. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Ops

I'm John Allspaw, Ask Me Anything about incident analysis and postmortems

I'm John Allspaw, co-founder of   Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...

5,617 views 22 17
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you