How to send out email notification to the person who is in charge of next transition if the reporter and the assignee are the same person in JIRA?

How to send out email notification to the person who is in charge of next transition if the reporter and the assignee are the same person in JIRA?

1 answer

0 vote

Make sure both the reporter and assignee are named in the notification scheme for the event.  JIRA will de-duplicate the emails and make sure they only get one email.

But, what I mean is I want to send out the email notification to the person in group/project role A or in group/project role B (recognize by the security level) who is neither reporter nor assignee for the next transition of the workflow in JIRA.

Joe Pitt Community Champion Mar 30, 2016

For all transitions or a particular one? If for just one you can create a new event and add the role to the notification scheme. Use a project role even if it is one person so when they leave you can put the new person in the role. It also allows you to add a backup or switch out people for vacation coverage.

I'd like to +1 Joe's comment here, I've nothing to add to it.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

112 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you