Even after converting bsuiness project to software projects issues are not appearing in JIRA board

We had created a JIRA project with project type as 'business project' by mistake. Issues from the 'business project' will not appear in JIRA board. We have converted business project to software project, still, issues are not coming in JIRA board. We have tried re-indexing the project and re-indexing the JIRA. How to resolve this issue? We are using JIRA cloud solution.

3 answers

What is the filter you configued in the board? Can you get result when searching with the JQL?

When searching with JQL giving different results. If I give filter only as 'Client' it is fetching results only from business and service desk projects and not fetching any issues from 'software projects'

Thank you 'Chu Liu' your time and suggestions. I have found the issue and updated here.

1 votes

Could you give us

  • What type of Board this "jira board" is?  Scrum, Kanban or Business?
  • If it's Scrum or Kanban, the board filter
  • If it's Kanban, also the sub-filter for done
  • What results you get when running the main filter in plain JIRA and what part of the board is showing fewer or no issues - plan or work mode if it's Scrum?

Thank you 'Nic Brough' your time and suggestions. I have found the issue and updated here.

Thank you 'Nic Brough' and 'Chu Liu' for your time and suggestions. I have found the issue. There were 2 identical entries in the 'client' custom field. On with an extra space in between. This was not visible in in 'Basic' JQL, but when we switch to 'Advanced' mode, can see the extra space. I have removed one with extra space and board is working as expected.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

240 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot