For a particular user email notification does not trigger when that user is tagged with the comment on a issues. what would be the cause ?
Hi
First I would check if this only applies to the one user or if others are also affected.
Then have a review of the information in this page to see if this explains the reason why.
https://confluence.atlassian.com/display/JIRAKB/@mentions+are+not+working+in+JIRA
Hope this helps solve your problem
Phill
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