Hey @Julian Mendez, in the new issue view the option to create a subtask should appear under the summary:
However, the option won't appear if a user doesn't have permission to create subtasks or if they issue type hasn't been configured to use subtasks.
I notice in your screenshots you're showing two different issues, are you able to confirm that there is inconsistent behaviour between the option to create subtasks for the same issue? If this is the case I can get the engineering team to look into this as this is not the expected behaviour.
@Julian Mendez – thanks for providing some more context on this. This certainly doesn't look like the expected behaviour.
Would you mind raising a support ticket at https://support.atlassian.com/contact/ which will allow one of our support engineers to troubleshoot this further and look into what might be causing this on your site?
Feel free to include a link back to this community post in your ticket – this should help our team with directing your request.
It's now 3 months past, and I still have the same behavior for ONE issue:
- New view => No option to create subtasks under the three dots or anywhere else
- Old view => Perfectly possible to create a subtask
So the only resolution for me it to continuously switch to the old view.
The new create sub task issue button doesn't prompt the create issue screen anymore. It just lets us add an issue title on the parent issue screen, then we have to go into the issue to edit the other fields. It's now two steps to create a subtask and all of the issues are being assigned to the default assignee for the project since it can't be set upon creation.
As mister Yates suggests, there is a new little check box icon below the issue description to add subtasks.
Additional confusion is caused by the Atlassian help searches all pointing you to the three dot options on the right side the same as you have always done but it's wrong for new view.
We know Atlassian will force us to only use the new version at some point so we are trying to learn it but the 200 users here are all very frustrated with it and frequently switch to old view when they work on issues
We are running both JIRA Service Desk & JIRA Software (Cloud Hosted)
On Jira Software Projects the Create sub-task option is available on issues in the New Issue View but in JIRA Service Desk projects it is not. For issues in JIRA Service Desk projects when we revert to the old view the create sub-task option is available.
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