Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,433
Community Members
 
Community Events
176
Community Groups

Want to add the URL in auto mail to customer

Hi, 

Is there any way to add direct JIRA Ticket link in auto reply mail to customer when they created ticket. Here is the content :

Hi {{reporter.displayName}}

We're now looking into your issue {{issue.key}}.

We'll get back to you soon with an update.

{{assignee.displayName}}

{{issue.url}}

Here i have added {{issue.url}}, But its not shown as link. It looks like a normal text. 

Please advise & provide the content here. so that i will use it directly.

Thanks.

1 answer

0 votes

Hello @vnagarajan

Welcome to Atlassian Community!

Testing using the same template, it shows the link correctly in the notification:

Screen Shot 2020-03-13 at 11.41.59.png

Would it be possible to share with us a screenshot of the notification? Please, just hide the name of the site.

Also, just to make sure we are on the same page, are you using a Software, Business or a Service Desk project?

Can you create a test automation like the one below to send the notification directly to your address?

Screen Shot 2020-03-13 at 11.51.01.png

Regards,
Angélica

Hi Angelica,

Thanks for the information. JIRA.PNG

 

I used the same template that you given. But unfortunately i didn't see the clickable URL in {{issue,URL}} field. It is showing only normal text lines. I have installed JIRA Cloud, so the ticket shows likes a URL. See the above screenshot for reference.

Can i ask our customer to install JIRA Cloud in Outlook 365 instead of showing URL in the text lines. I think this feature helps to comment it directly from mailbox.

FYI, we are using JIRA Service Desk Project. 

JIRA1.PNG

Thank you for the screenshots.

I tested again using different browsers and also on my Android phone, but the link shows correctly, so I believe this is some configuration on your email that is preventing the links to work.

Have you tested opening the email on your mobile phone? 

Is it happening to all users? 

Is there any other email address that you can use, like a personal one where you can send the email and check it on another computer?

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events