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Unable to get users emails from rest API

Is there a way to get an email of a user (by account id) or email of all users via rest API ( or

In the example of it shows that email address field is returned, however when I execute it there is no such field.

We use Jira Cloud and access it via basic authentication by using a user access token.


We have a script which looks at the comments and gets some information and we require to get email addresses of the users to be able to match them to our systems.


Would love to receive some help on this!

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Warren Community Leader Feb 14, 2020

Hi @igor 

Some changes were made last year, for privacy reasons, which removed certain details that used to come back from API calls. E-mail address is one of them, so I don't think you'll be able to easily get it.

Each Jira user can set up, via their profile, the visibility of their details. Go to this link and at the bottom is how your e-mail address is visible to others. By default, you shouldn't be able to see e-mail address - see below



Thanks for the information. It would be useful if the admins could control this information and also have maybe another level of visibility: everyone on the team is able to see the email to be less visible than everyone.

Agreed with @igor ... any more information or development on that?

Warren Community Leader Jul 07, 2020

Hi @Yatish Madhav and @igor 

Please realise that I don't work for Atlassian, I'm just one of the many Jira users around the world who contribute to answering questions on Community.

So ... I have no influence with Atlassian. If this is something that you feel needs to be changed, you'll need to raise it directly with them unfortunately.

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