Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to get users emails from rest API

Is there a way to get an email of a user (by account id) or email of all users via rest API (https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-rest-api-3-users-search-get or https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-rest-api-3-user-get)?

In the example of https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-rest-api-3-user-get it shows that email address field is returned, however when I execute it there is no such field.

We use Jira Cloud and access it via basic authentication by using a user access token.

 

We have a script which looks at the comments and gets some information and we require to get email addresses of the users to be able to match them to our systems.

 

Would love to receive some help on this!

1 answer

1 accepted

0 votes
Answer accepted
Warren Community Leader Feb 14, 2020

Hi @igor 

Some changes were made last year, for privacy reasons, which removed certain details that used to come back from API calls. E-mail address is one of them, so I don't think you'll be able to easily get it.

Each Jira user can set up, via their profile, the visibility of their details. Go to this link and at the bottom is how your e-mail address is visible to others. By default, you shouldn't be able to see e-mail address - see below

 

Screenshot_2.jpg

Thanks for the information. It would be useful if the admins could control this information and also have maybe another level of visibility: everyone on the team is able to see the email to be less visible than everyone.

Agreed with @igor ... any more information or development on that?

Warren Community Leader Jul 07, 2020

Hi @Yatish Madhav and @igor 

Please realise that I don't work for Atlassian, I'm just one of the many Jira users around the world who contribute to answering questions on Community.

So ... I have no influence with Atlassian. If this is something that you feel needs to be changed, you'll need to raise it directly with them unfortunately.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

326 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you