Max number of site admins in Jira Standard Cloud Edited

[Drew Smith]

Does anyone have an idea what the limits on admin group membership may be on a Standard Jira Cloud plan?

I went to add a new person to the site-admin group on our Cloud site and got a message saying we had reached the maximum number of users for our plan with an option to Upgrade. I removed one user to free up space but I got the same message. I have done several searches and looked at the page Atlassian had linked with the Learn More option but can't find any restrictions on the # of site-admins.

I got the same message trying to add the person to the administrators group as well, we only have 4 of these people currently. 

I have invited new users to our site earlier this week, the problem is adding existing people to these groups. The message I had from Atlassian is confusing.

[Esther Strom]

When you say you're trying to add a new person to the group, do you mean you are trying to add an existing licensed user to the site-admin group, or you're trying to create/invite a new user and add them to the group?

If it's the latter, the message is not referring to a limit on how many people you can have in a group, but to the fact that, by trying to add a new user, you're going over the limit of your licenses.

Here's how you can find out how many users you currently have:

[Drew Smith]

The users I am trying to add are pre-existing licensed users. I added several new users to our site 2 days ago, I have no issues inviting new people just adding them to the site-admin and administrators groups.

[Esther Strom]

Hmm. Do you also use Service Desk? If so, do the people you're trying to add to site-admins have service desk agent licenses? If not, and you're at your agent limit, that might be the problem, as I believe a site admin needs to have admin access to service desk as well.

[Drew Smith]

@Esther Strom sorry for the delayed response, I didn't see any email saying this was here.

Service Desk is an option in our system but we aren't using it, still paying for it as we are discussing whether we will need it, and I only have 2 people licensed for it so there is room for 1 more.

[Drew Smith]

Problem has been resolved. Awhile back someone in our company activated Opsgenie, never used and it was suspended shortly thereafter but the site-admin group used by Jira/Confluence was still linked with Opsgenie. It was through that link that Opsgenie's limits were causing the problem. Once the link was broken the licensed user could be added to the group.

[Esther Strom]

Glad you got it figured out!