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Issue does not exist or you do not have permission to see it

Getting the response below when making the a request to get an Issue from Jira by Key.

errorMessages":["Issue does not exist or you do not have permission to see it."]

I don't believe its a permissions issue as I'm able to get it to work perfectly fine in Postman, yet when I follow the documentation on this page:

I get the above response.


Note: I'm using an Admin Account for the Free tier of Jira.


1 answer

Hi @Zackary ,

The error message is clear about the issue and it is either the account that is trying to make a rest call does not have access to browse the project's issue, or application access or the issue is deleted.  Are you using the same type of authentication/credentials in postman as well?

What is the GET restapi call that you are using?


Yes I'm using the same credentials in postman and PHP.

Using Basic Auth:

Authorization: Basic b64_encode([username]:[api_token])



// Using Unirest\Request

public function
$headers = array(
"Accept" => "application/json",
'Authorization' => 'Basic ' . env('JIRA_B64_TOKEN')
$response = Request::get(
$this->host . 'issue/' . $issue_id,


Issue does exist:


@Zackary - can you try to pass the issue ID directly in your PHP instead of passing it as variable?

@Zackary - Can you try using the below code - using API token

// This code sample uses the 'Unirest' library:
Unirest\Request::auth('', '<api_token>');

$headers = array(
'Accept' => 'application/json'

$response = Unirest\Request::get(



I tried using that and still I'm getting the same error stating that the user doesn't have permissions or the issue doesn't exist. 

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