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Where can I see sent email logs?

Clare Lawson June 2, 2022

Hi all!  Where can I see sent emails from Jira?  We just received our first ticket and I am trying to see if the automated email response is working.  Thank you!

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Matthew Chapman
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June 2, 2022

Hi There, if you just want to see email activity, then try: 

 Go to [Settings] > Products > Jira Service Management > Email requests

 and check view logs at the bottom,

 

You can also access via Service Desk Project > Project Settings > Email Requests > Logs to see activity 

 Tracking email traffic as pointed out above is a different story, good luck ! 

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Amir Katz (Outseer)
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June 2, 2022

Recently we had a mail-related problem and Jira support was digging into the mail logs - we had a Zoom session and I watched him do it.

Clearly, there are no end-user/admin -facing interfaces, neither in the UI nor in the REST API.

So if you have a one-time problem, they will help.

On a related note: if the Jira Cloud gets many bounces on an email, it will add this mail to a deny list, and will no longer send mails to those mails

So when you talk to the support, ask them to check the deny list.

Just saw this ticket as well: https://jira.atlassian.com/browse/JSDCLOUD-7933

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Alexandre Marcoux June 2, 2022

You probably will never  have it natively (see ticket JSDCLOUD-4698 ) as Atlassian prefer to have you pay for a Marketplace solution...

Dan W June 7, 2022

Is there a marketplace app, I haven't seen one.

Amir Katz (Outseer)
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June 8, 2022

This should be provided by the vendor as an inherent part of the product. It would be highly objectionable if such basic functionality is offloaded to a 3rd-party who will, no doubt, charge extra for that

Alexandre Marcoux June 8, 2022

Amir, welcome to Atlassian! To be honest they just become more and more painful to deal with.

 

Dan, if you don't mind paying: https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=cloud&tab=overview 

I know I don't  and won't...

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Dan W June 8, 2022

Alexandre, thanks for the link, but that is way too much to pay for the one feature I am looking for.  I guess I will keep bugging Atlassian support every time I have an email problem, and keep asking for the Blocked Emails list to validate it. 

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Clare Lawson June 2, 2022

Apparently you cannot at this time? 

https://jira.atlassian.com/browse/JSDCLOUD-4698 

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