She was given access to another Jira system with a client, which has now been deleted (the email address was the same), but keeps showing up as 2 users in our Jira. How can we remove this, when we cannot even see the second user in our admin?
Do you also have JSM?
It might be that she is a customer in a JSM project with a different email address, but with the same username.
Otherwise the most probable explanation is that there is a duplicate record on the database. Then raise a ticket at Atlassian for an investigation.
This as I see you have posted this question in Jira Cloud Admins and my assumption therefore is that you are running on Jira Cloud
Thanks so much will look at both of these areas, and yes running on Jira Cloud.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Jira Administrator
Configure Jira Software, Jira Core, or Jira Service Management, including global settings, permissions, and schemes.
Managing Jira Projects Cloud
Learn to create and configure company-managed projects in Jira Software and partner effectively with Jira Admins.
Learning Path
Become an effective Jira Software Project Admin
This learning path is designed for team leaders who configure Jira Software projects to match a team's processes.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.