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One of our customer's has an automated email notification that is spamming our Service Management "New" Queue. The email is sent to our Service Management email address and the customer is unable to turn it off as it is part of the SLA that the notification needs to be sent.
What is the best way to deal with this? Is there any way a ticket can automatically be closed when a ticket is created because of this email address?
you can create an automation rule that deletes or resolved the ticket if the email adress/author matches this mail adress (or any other unique identifier).
Exactly how I would do it. I have a rule to auto close a ticket if it matches a request type "Resolved over the phone" and all it would take is to change request type to requestor or subject or whatever.