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I need to add this to the Cloud version (it is currently setup on the server) - the screen shots below is taken from the server but i am not sure how to set this up on the cloud.
How do you add a button to request approval on a certain type of IT Helpdesk issue type and then thereafter choose users from your AD list?
See pic attached
You are pointing to a Transition in a workflow.
You will need to prepare your workflow, same as in server, to a status and add approval on this status.
Then you will also need a screen on this transition, where the approvals field needs to be on.
Then you are able to choose users or even a group, this depending on the approval on the status.
Also see the documentation: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals/
You will need to do the following:
Here is some helpful information about workflows and approvals.
That button is actually just the name of a transition in your workflow. You can't add "buttons" like that in the new Jira view in Cloud - it's just another transition in the status dropdown.
As per @Darryl Lee 's comment, with JSM, there is a built-in approval process. Here's the Atlassian doc that discusses it -> https://confluence.atlassian.com/adminjiraserver/configuring-jira-service-management-approvals-938847527.html
Hi @Vanessa Becker --
Taking a close look at your screenshots, you're using Jira Service Desk on Server. So @Marc Koppelaar 's instructions on how to similarly set up Approvals in Cloud should do the trick.
(When you have Jira Software projects, you don't have that extra "Add Approval" checkbox available, so you have add Approval transitions and logic by hand.)