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How do you or would you hide the work logs from clients? Currently, we work with tempo timesheets. I've disabled all the work log rights for my clients' user group, though still they receive e-mail updates and see the work logs under the 'all' tab in an issue.
How would I completely disable this?
If a user can browse issues then they have access to all of the details comments, history, work logs etc. So the only way to hide that information is to not provide browse access in the project.
We are having exactly the same problem at the moment. We have used a combination of 2 two projects, and issue level security in one of them. The first project is the tasks to be worked on and shared, with everyone having access. The second is mostly an internal tracking project, with some tasks that need to be assigned to the client - no time is logged against client issues, and the client cant see the issues we are logging time to.
Pretty clunky and causing us a little grief, so a solution that allows us to specifically limit who can see worklogs anywhere would certainly be preferred. I think this will become a more pressing issue for many before too long.
If you are referring the All tab in Jira issue view, this belongs to Jira that currently Tempo does not have access.
What Tempo does is for all worklogs that are created via Tempo, they will show as Tempo Timesheet author. For more information about this behaviour, please see the link https://tempo-io.atlassian.net/wiki/spaces/KB/pages/488931333/Why+do+the+worklogs+appear+with+the+author+Tempo+Timesheets+instead+of+the+user+s+name
Chih from Tempo Support
@Hugo Winder, you should probably set up a team inside Tempo Timesheets for all individuals working in this project, both internal and external. Then you can create different roles for internal and external people and grant them different permissions to be able or unable to view team logs as described here: https://help.tempo.io/cloud/en/tempo-timesheets/permissions-in-tempo/tempo-team-permissions.html
Hope this helps.
By the way, this is a requirement we have often received for our own app Report Builder and we will be implementing this in the near future. If you have any other special requirements, we would be happy to put them in as well, in case you are able and willing to try out another solution. Feel free to contact me for details. Sorry, had to mention it. ;)
Yes, but "View All Worklogs" is different from "View team worklogs", isn't it? I could be wrong...
Those two settings probably are different. My point is that both were disabled, and worklog entries were still visible.
Right, I didn't realize that. In this case I agree that it seems to be a bug.
In my experience, the Tempo "View All Worklogs" permission will control whether I can see all the worklogs for everyone, or just my worklogs.
@Hugo Winder Can you share the setting that you are using for that Tempo permission? It's in the Permission Scheme for the Project(s) of interest. For any Groups or Roles listed in that setting, please also clarify if the "clients' user group" is part of that Group or Role.
Huh. I was able to verify that logged time is visible under the "All" tab on an issue, even if the "View All Worklogs" Tempo permission is not granted to a user:
@Hugo Winder: I would recommend that you report this as a bug to Tempo Support, and see what they have to say. It's possible they might not be able to fix it (if that worklog entry handling is too deep in Jira).
Click on "Submit a support request".
@Dariya Chernologova mentioned the "Tempo Timesheets Access in Global Permissions in Jira". I checked that setting related to my test above. My test user did NOT have that either, and their logged time WAS shown as illustrated above.
So I continue to suggest that this is a bug. Logged time is visible, even with all available permissions in Tempo removed for a user.
@Tempo Support confirmed what I outlined in my answer here:
Sounds like Tempo is classifying it as a "known limitation" (due to Jira requirements) rather than a bug.
I really like the Tempo product overall, so I don't mean to sound negative about it here. Jira users generally tend to ignore the "All" tab on issues anyway. But if you have a hard requirement to not expose that data at all, this might be a problem.
At this moment, Tempo synchronizes worklogs data back to Jira when users log time via Tempo.
Jira handles the All tab in Jira Issue view and decides what to display.
Chih from Tempo Support
Hey @Hugo Winder
There are a few points that provide access to Work logs.
Please verify these 2 aspects for a Company managed project category.
yes. my point is that AFAIK there is no "view" worklogs permission. "Browse" is what governs the ability to view worklogs entries.
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