Former ORG & Site Admin

[Alexandre Arsenault]

Hi everybody.

A former employee was the ORG and the Site admin of our Jira Service desk and Software projects.

He have been gone for a year and a half but his user is still present in the Atlassian Administration page. 

He is ORG & Site Admin so I can't remove or edit his account.

Any way I can revoke his access and make me ORG & Site Admin ?

Thanks a lot and happy new year !

[Dirk Ronsmans · Accepted solution]

Hi @Alexandre Arsenault ,

Only another ORG admin can revoke his access, if he was the only one you'd best open a support call at https://support.atlassian.com/contact to have Atlassian interfere directly on your instance.

[Alexandre Marcoux]

To clarify, you must be ORG + Site admin, set the role of the old Admin to basic user, then you can revoke acces. You can't revoke access prior to changing the role.

As Dirk says, you must be a ORG + Site admin to do this.

[Tom Lister]

I had a similar situation. We reopened the leavers mailbox to interact with his account and remove him.

I’d need to double check the exact steps. I think we used it to do a password reset to get in as the leaver and set a new ORG admin.

[James N_]

This is what we had to do as well.

Seemed like Atlassian could handle this from their side, but they made us go through all of this to get it done.

[Craig Brenner]

I've encountered this a few times. For us, the fastest resolution was to email support@atlassian.net and explain our situation. They can remove and replace on your behalf. If you can reactivate the old users email, login under their account, select change password, then relog in after receiving email confirmation at their old email.

Then change Site and ORG admin to the new user.

[Holly Roseberry]

Support wouldn't remove and replace for us, instead asking us to go through our IT to access the former admin's email.

[Holly Roseberry]

I'm going through the same thing. However, we can't access our admin's email, because he is still with the company, just in a different division. We've been waiting weeks (months?) for him to reply to our request ...