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Here is the "textbook" Atlassian Support Documentation Answer:
Configured request type has too many visible required fields.
This issue can surface when fields other than the Summary (Subject) and Description (Body) are marked as required for the request type used by the email channel. To resolve this issue:
This should hopefully get you up and running in a Jiffy. See How to troubleshoot issues with the email channel for more details.
There is a similar problem with one of our community members.
Maybe you can check this related article and community discussion.
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