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Emails are failing!

Help!  I don't know what happened but our emails are failing.  It's saying something is required that can't be required.  How do I fix this fast?


Screenshot 2023-04-14 120941.png

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5 votes
Answer accepted

Here is the "textbook" Atlassian Support Documentation Answer:  

Error - Requests not created due to too many required fields 


Configured request type has too many visible required fields.


This issue can surface when fields other than the Summary (Subject) and Description (Body) are marked as required for the request type used by the email channel. To resolve this issue:

  1. Within your Service Management project, navigate to Project Settings  > Request types.
  2. Identify and select the request type used by the Email channels 
  3. Select Request form.
  4. Confirm that only the Subject or Body fields are marked as Required.
  5. If other fields are marked as Required, adjust the value within the Required column to No and click the update button to save your changes.

This should hopefully get you up and running in a Jiffy.  See How to troubleshoot issues with the email channel for more details.

1 vote
Answer accepted

There is a similar problem with one of our community members.
Maybe you can check this related article and community discussion.

I guess I will need more details than that...

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