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Email Signature Pictures

Hi All,

Is there a fix for having a bunch of pictures included when your customer sends in a ticket via email?  Beyond frustrating!

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2 votes
Robert Wen_ReleaseTEAM_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 09, 2022

The short answer is "not yet".  You could use the workarounds that @paul_tansey has suggested, but also please upvote this enhancement request:

We've had a significant reduction in the clutter in issues submitted via email with attached images in the signature using the techinque(s) described here:

When the customer sends the mail in html-format, and his mail includes the images, how should a system decide which are issue-related and which are just the mail-template? I see no way to do this. The only way is to ask him to send the mails as plain text. But I doubt he/she will do that.

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