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I am stuck. Where do i change the drop down fields on my customer porta?
I cannot seem to find it on my custom fields of fields configuration.
Note attached example.
For one implementation, we hide the priority field in the JSM Field Configuration and utilized the "Urgency" field instead. The client had so many different priority options for other teams were using JIRA Software and this confused the Agents. By using another field, the team was able to utilize the "Urgency" to determine the prioritization. In addition, as Dirk mentioned, it may be better to create a new custom field.
Hi @Vanessa Becker ,
The field you are pointing at is the Priority field. That's a special one.
You won't just find it in the custom fields (as is is a system field) and priorities you'll have to change globally.
As this is something that will impact all projects (cloud doesn't have priority schemes (yet)) be carefull!
it might be better to create a new select custom field and use some automation to map the custom field to your priority field.