I have set up an incoming mail server and mail handler and confirmed all emails sent to the email are being automatically added to Jira.
However, I want to add a rule so only emails that meet the criteria (e.g. sent from a specific email address, or have certain words in the subject) are added to Jira. I can't see how to add any such rules in the https://yoursite.atlassian.net/secure/admin/IncomingMailServers.jspa configuration.
Has anyone done this? And if so, how?
(Using Jira Cloud)
Instead of Managing it in Jira, Create a rule in the Email Application to send the mails coming from a Specific Email to a Separate Folder and then add the folder in Incoming Mail Handler in Jira. Voila, It's solved! Please let me know if you have any further questions.
Another solution is to use a paid add-on.
There are two that I'm familiar with:
JEMH (Jira Enterprise Mail Handler): https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?tab=overview&hosting=cloud
JEMH connects to your mail server and monitors a specific inbox (e.g. firstname.lastname@example.org). Any mail that matches the defined criteria is picked up and processed. Processing can include creating a new Jira issue.
We've used it in the on-prem version and it's quite good. I cannot comment on the cloud version as we're not using it (yet).
Another add-on is Email This Issue (https://marketplace.atlassian.com/apps/4977/email-this-issue?tab=overview&hosting=cloud). It's used to be known as JETI (Jira Email This Issue).
We have used it to send mail, but not to handle incoming mail, so I can't comment on its mail handing capabilities.
Disclaimer: I don't get any commission from JEMH or JETI :-).
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