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Change Jira user email

Bono Choi December 12, 2023

My company's email address(domain) has changed and I would like to change my Jira user's email address.
To change the email address, enter the new email address in the Email menu of Manage account and select the "Save changes" button.
However, the email address did not change, and a new user was created.
Existing users' email addresses will not be changed.
Please help me.

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Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 12, 2023

Hi @Bono Choi 

Welcome to community!

Is the new domain added to the verified list?

Please note : "You can only update an email address if the new email address also belongs to a domain you verify for your organization."

More details in https://support.atlassian.com/user-management/docs/make-changes-to-a-managed-user-account/#Update-email-address 

Bono Choi December 12, 2023

Hi, @Fazila Ashraf 

Thanks for checking.
Is there any way to change the domain without registering it?
I'm not sure if I understood the guide well, but is it possible to change my email address over time even if I don't register a domain?

Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 12, 2023

From what i read, it is not possible to update the email address to an unverified domain. Instructions to verify domain -> https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/ 

The article mentions in few lines about 'still being able to' but as the timelines are 2021 i dont think it is valid anymore to 'still update'.

Bono Choi December 12, 2023

Yes, I understand.
First, let’s check the domain settings.
Thank you for your support.

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